Little Loop · Help Desk
Questions, unraveled.
Everything parents usually ask before their first order — sizing, washing, wool-sensitivity, and how our grow-with-them exchange program works.
What sizes do Little Loop sweaters come in?
Every sweater is available in sizes 1Y, 2Y, 3Y, and 4Y. Our knits are cut with a relaxed, grow-with-me fit — most toddlers wear one size for 12–18 months. When in doubt, size up; the cuffs roll beautifully.
Is the merino wool itchy for sensitive skin?
No. We use extra-fine organic merino (18.5 micron) that sits softly against the skin — no scratch, no drama at dressing time. Many parents tell us it's the only wool their toddler will keep on.
How do I wash the sweaters?
Machine wash cold on a wool or delicate cycle with gentle detergent, then lay flat to dry. Merino is naturally odour-resistant, so you'll wash far less often than you expect — a good airing usually does the trick.
Will the sweaters pill over time?
A little surface fuzz in the first few wears is normal for natural merino and settles quickly. A gentle pass with a fabric comb keeps them looking new — each order includes care instructions and a mini comb.
Do you offer exchanges when my child outgrows a size?
Yes — free size exchanges within 60 days, no questions asked. Outgrown knits in good condition can also be sent back through our Loop Back program for a 20% credit toward the next size.
Are the dyes safe for toddlers?
Absolutely. All three colourways use OEKO-TEX certified, low-impact dyes, and every batch is tested for colourfastness — so a chewed sleeve is nothing to worry about.
Shipping & returns
From our needles to your doorstep
Small-batch dispatch
Orders ship within 2 business days from our studio. Each sweater is wrapped in recycled tissue with a hand-stitched thank-you tag.
Free & tracked
Free tracked shipping on orders over $75, flat $5 under that. Most parcels arrive in 3–5 business days, anywhere in the country.
60-day easy returns
Not the right fit? Returns and size exchanges are free within 60 days — even if it's been worn for a test waddle around the living room.
Still wondering something?
Write to us — a real person (usually our head knitter) replies within one business day.